Payment and delivery

The product is a non-exclusive licence (right of use) for the GitRiver computer program, Pro and Max editions, for a subscription term of one month to one year. Editions, seat counts and prices are listed on the pricing page; the full feature set is on the Features page.

Country of origin: Russia. The rights holder and seller's details are given in section 1 of the Terms of Service.

The Community edition is free and is not sold. The seller does not sell physical goods.

Payment is accepted in US dollars by Visa and Mastercard cards through the Robokassa payment service (ROBOKASSA LLC), or by bank transfer against an invoice. After placing an order you go to the payment service page and then return to your account.

The amount due is shown before you proceed to payment. Prices include VAT where applicable.

The licence is delivered electronically only; there is no physical delivery. Once the payment is confirmed the licence is issued automatically and appears in your account under Licences - usually within a few minutes; with bank transfer, after the funds arrive. If the licence has not appeared within an hour of a card payment, write to support@gitriver.ru with your order number.

GitRiver itself is downloaded free of charge from the Download page; the licence unlocks the paid edition in the installed program. The licence is activated by a request-response procedure and after activation works without a permanent network connection.

Licences are available to buyers in any country. Cards issued in some countries are not served by the payment service; for such orders payment by bank transfer remains available.

An unpaid order can simply be left unpaid: it creates no obligation and nothing is charged for it.

The fee is refunded within 14 days of purchase provided the licence has not been activated on any installation. To request a refund, write to support@gitriver.ru with your order number and account email. The refund is made by the same method as the payment, within 10 days of your request; the time it takes to reach the card depends on the card issuer.

Full refund terms are in section 8 of the Terms of Service. Rights granted to consumers by law are not limited by these terms.

The seller imposes no export restrictions of its own on GitRiver. The buyer is responsible for complying with the restrictions on importing and using software that apply in the country of use.

Card details are entered on the secure page of the payment service, not on the GitRiver site: we do not receive, see or store the card number, expiry date or CVC/CVV code. The payment page complies with the Payment Card Industry Data Security Standard (PCI DSS).

Data between your browser, the site and the payment service is transferred only over TLS (HTTPS). Payments are confirmed with 3-D Secure (Visa Secure, Mastercard Identity Check): your card issuer may ask for a one-time code.

The site receives only the payment result from the payment service. A payment notification is accepted only with a valid signature issued to the shop; a notification without one is rejected.

The site and the account area are served over HTTPS only: requests over plain HTTP are redirected to the secure address. Passwords are stored only as Argon2 hashes and are never saved in plain text. The login session is kept in a secure cookie that page scripts cannot read.

Access to customer data is limited to the rights holder; the servers are located in the Russian Federation and their software is updated regularly. Personal data is processed under the Privacy Policy.

To report a vulnerability or suspicious activity, write to support@gitriver.ru.

The seller's details are given in section 1 of the Terms of Service.

Customer support: support@gitriver.ru. Other ways to reach us are on the Contacts page.